By using this Website, you (the "Customer" or "User") consent to the practices described in this Policy. If you do not agree with any part of this Policy, we recommend that you discontinue use of the Website and Services.

We collect information in three categories, set out individually below: information you provide directly to us, information collected automatically as you use the Website, and sensitive information that you voluntarily choose to share.

Personal Information

We may collect the following personal information when you submit a form, place a service request, or contact us:

• Full name
• Email address
• Mobile number
• Address
• Business / company name
• IEC-related information
• Any documents uploaded for application processing

Non-Personal Information

We may automatically collect the following as you browse the Website:

• IP address
• Browser type and version
• Device information
• Cookies and tracking data
• Usage information (pages visited, time spent, and similar activity)

Sensitive Data

We do not collect sensitive personal data unless it is required for processing an application, and only when you voluntarily provide it. Where such data is submitted, it is used strictly for the purpose for which it was shared and is handled under the safeguards set out in Data Security below.

We use the information we collect for the following purposes:

• To process your service / application requests
• To contact you regarding your application status
• To respond to enquiries and provide customer support
• To verify your identity and prevent fraudulent activities
• To improve Website functionality and user experience
• To send important updates, alerts, and notifications
• To maintain internal records and meet compliance obligations

Our Website uses cookies to:

• Personalize your experience on the Website
• Analyze website traffic and usage patterns
• Improve speed and performance
• Store your preferences

We may share your data only under the specific circumstances set out individually below.

Government Authorities

To process your IEC or related applications, we may share your submitted data with relevant Government portals or authorities responsible for issuing the applicable licence, registration, or certificate.

Third-Party Service Providers

We may share information with trusted service providers who assist us in:

• Application processing
• Payment gateway operations
• Technical support
• Website analytics

These third parties are contractually required to maintain the confidentiality of your information.

Legal Requirements

We may disclose information if:

• Required by law, regulation, or legal process
• Necessary to protect our rights, safety, or property
• Necessary to prevent fraud or misuse

We implement industry-standard measures to protect your data, including:

• SSL encryption
• Secure servers
• Access controls
• Regular monitoring

We retain your personal information:

• As long as necessary to provide services
• As required by Indian law or compliance norms
• For record-keeping and audit purposes

Once no longer required, data is securely deleted.

Depending on your location, you may have rights to:

• Access your data. Request access to the personal data we hold about you.
• Correct or update. Correct or update inaccurate information.
• Request deletion. Request deletion of your data, subject to legal retention needs.
• Withdraw consent. Withdraw previously given consent at any time.
• Object to processing. Object to certain kinds of processing of your data.
• Request a copy. Request a copy of your data in a usable format.

To exercise any of these rights, contact us through the available support channels provided on the Website. We will respond to verified requests within a reasonable timeframe as required under applicable law.

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing their respective privacy policies before sharing your information.

We do not knowingly collect personal data from children under 18.

Payments made through our platform are processed by secure third-party payment gateways. We do not store or have access to your:

Consultancy fees charged on this Website are for our professional services only. Government fees, if applicable, are separate unless otherwise stated. See our Refund Policy for related terms.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Continued use of the Website constitutes acceptance of the revised Policy.